---
title: "System status | Meridian"
description: "A live check of whether the Meridian application is responding, the support response targets we publish per edition, and an honest account of what this page does and does not monitor."
canonical: https://meridianhdx.com/status
---

# Is it us?

A live check, run when you loaded this page. The marketing site you are reading runs as a separate service from the application, so this page can still tell you the application is down — which is the only arrangement under which a status page means anything.

## Current status

**Responding normally** — The application answered this check without error and within the expected time.

- Checked: 2026-09-06T09:01:55.415Z
- Response: 61 ms (HTTP 200)
- Endpoint: https://app.meridianhdx.com/api/public/site-config

## What this check actually covers

### What it tells you

- Whether the application is reachable from outside our network right now
- Whether it answered without an error status
- How long it took to answer

### What it does not tell you

- Historical uptime — we do not publish a percentage, because we are not yet measuring one continuously
- Incident history, for the same reason
- Whether any individual feature is working; this is one request to one endpoint
- Whether a background job, an email, or a payment provider is healthy

Continuous monitoring with a real incident log is work we have not done. Until it exists, this page tells you exactly as much as one live request can, and says so.

## What we owe you when something is wrong

Response targets are published per edition rather than described as fast, so they are checkable. These are the same figures on the pricing page — one source, so they cannot drift apart.

- **Shop** — 1 business day
- **Mobile** — 4 business hours
- **Parts & Service** — 4 business hours
- **Enterprise** — 1 hour + named CSM

A response target is a commitment to answer, not a commitment to have fixed it. We would rather publish the number we hit than the number that sounds better.

## Something wrong that this page does not show?

That is likely, given what it covers. Tell us what you were doing and what happened — a report from someone using the product beats a green tick from a script every time.

## More

- [Overview](https://meridianhdx.com/)
- [Why Meridian](https://meridianhdx.com/why-meridian)
- [Editions](https://meridianhdx.com/editions)
- [Pricing](https://meridianhdx.com/pricing)
- [Open by default](https://meridianhdx.com/open)
- [Customer Bill of Rights](https://meridianhdx.com/bill-of-rights)
- [Start a free trial](https://app.meridianhdx.com/register)
- [Contact sales](mailto:sales@meridianhdx.com)
- [Terms of Service](https://meridianhdx.com/legal/terms)
- [Privacy Policy](https://meridianhdx.com/legal/privacy)
- [Master Services Agreement](https://meridianhdx.com/legal/msa)