---
title: "Meridian Shop — software for independent heavy-duty repair shops"
description: "Service orders, estimates, inspections, invoicing and a customer portal for independent heavy-duty repair shops. Unlimited users. You pay when you bill a customer."
canonical: https://meridianhdx.com/editions/shop
---

# The whole shop, in one place your techs will actually use.

Write the estimate, get it approved, put it on a tech, order the parts, close it, get paid. No second system for the front counter, no spreadsheet for the schedule, and no bill that makes you think twice about giving a new hire a login.

**Who this is for:** An independent heavy-duty repair shop — one location, a handful of bays, and everyone in the building wearing more than one hat.

## Turn a phone call into a paid invoice without leaving the system.

Most shop software handles either the repair or the money, and the shop pays the difference in double entry. Shop covers the whole line — intake, estimate, approval, assignment, parts, inspection, invoice, payment — as one record with one history.

- **A truck comes in without an appointment** — Decode the VIN, pull the unit's history, and see what was deferred last time before you quote anything. If it is a repeat customer, their pricing is already theirs.
- **The estimate needs an answer** — Send it for approval and let the customer see the photos, the inspection findings and the number on their phone. Approvals land back on the order, timestamped.
- **A tech finds something else** — The finding goes on the inspection, becomes a line the writer can price, and — if it does not get approved today — stays on the unit as deferred work you can quote next visit.
- **The customer wants to pay before they collect** — Send the invoice as a pay link. Card, ACH, or take it at the counter. Processing is optional and does not unlock anything.

## What turns on

### Everything the shop runs on

The core is the same on every edition. It is not a starter tier with the useful parts removed — it is the whole service operation.

- Service orders and estimates, with labor, parts, sublet and fees
- Customers, units and fleets, with VIN decode and full unit history
- Scheduling and technician assignment
- Inspections and DVI, with photo findings that become quotable lines
- Preventive maintenance schedules and deferred work tracking
- Invoicing, payments and pay-by-link
- A customer portal for status and payment
- Reports and KPIs on the work you actually did
- Unlimited users — writers, techs, owners, bookkeepers

## When you should buy something else

- **You sell parts over a counter as a real line of business** — see Parts & Service. Shop has no point of sale, no cash drawer, no purchase orders and no vendor management. If the counter is a revenue centre rather than a parts room, you want the parts pack.
- **Most of your work happens at the customer's yard** — see Mobile. Dispatch, service trucks, the field app and DVIR live in the mobile pack. Running a mobile operation out of Shop means running it out of a phone call.
- **You keep your books in the system rather than exporting them** — see Parts & Service. Shop invoices and takes payment, but the general ledger, AP, statements and AR aging are in the back-office pack.

## Questions

### Is there a limit on how many people can log in?

No. Every edition includes unlimited users, and that is a published commitment rather than a current promotion — see the Customer Bill of Rights. Give the login to everyone who needs it.

### What happens when I outgrow Shop?

You change edition and more packs turn on over the same organization. Your data does not move, your history does not reset, and nothing has to be re-entered — the packs are switches over one system, not separate products.

### Can I take card payments?

Yes, and you are not required to. Processing is optional on every edition, it never unlocks a feature, and you choose the rail. If you would rather keep your existing merchant account and just record the payment, that works.

## More

- [Overview](https://meridianhdx.com/)
- [Why Meridian](https://meridianhdx.com/why-meridian)
- [Editions](https://meridianhdx.com/editions)
- [Pricing](https://meridianhdx.com/pricing)
- [Open by default](https://meridianhdx.com/open)
- [Customer Bill of Rights](https://meridianhdx.com/bill-of-rights)
- [Start a free trial](https://app.meridianhdx.com/register)
- [Contact sales](mailto:sales@meridianhdx.com)
- [Terms of Service](https://meridianhdx.com/legal/terms)
- [Privacy Policy](https://meridianhdx.com/legal/privacy)
- [Master Services Agreement](https://meridianhdx.com/legal/msa)