---
title: "Meridian Mobile: Mobile Heavy-Duty Service Software"
description: "Dispatch, service trucks, a field app, DVIR and trip charges for mobile and fleet service operators. Unlimited trucks at no per-truck charge."
canonical: https://meridianhdx.com/editions/mobile
---

# Your shop is a truck. The software should know that.

Dispatch the call, get the tech there with the history in hand, capture the work on a phone in a yard with one bar of signal, and invoice before the truck is back. Every truck you add costs nothing, because charging by the truck would only teach you to run fewer of them.

**Who this is for:** A mobile or on-site heavy-duty service operator. The truck goes to the customer instead of the customer coming to a bay.

## Close the loop between the call and the invoice while the tech is still on site.

Mobile work leaks money in the gap between what happened at the customer's yard and what got written down that evening. Mobile closes it: the ticket, the clock, the parts off the van, the photos and the payment all happen where the work happened.

- **A fleet calls with a truck down** — Raise a dispatch ticket against the unit, see who is closest and what is on their van, and put it on a tech without a phone tree.
- **The tech arrives** — The field app shows the unit's history and open deferred work before they open the hood. Travel and regular time clock separately, and the clock becomes billable labor.
- **A driver has to sign a DVIR** — DVIR with your own templates, signed on the device and stored against the unit. Nothing to do with safety or compliance ever sits behind a paywall. That is a Bill of Rights commitment.
- **The job is done and the truck has to move** — Parts come off van stock, the trip charge applies, the invoice goes out, and the customer can pay on the spot from their phone.

## What turns on

### The full service operation

Everything in Shop. The core is identical on every edition.

- Service orders, estimates, customers, units and scheduling
- Inspections, DVI, preventive maintenance and deferred work
- Invoicing, payments, pay-by-link and a customer portal
- Unlimited users

### Everything that happens away from a bay

The pack that treats a truck as a workplace instead of an exception.

- Dispatch board and dispatch tickets
- A service-truck registry and van stock, with unlimited trucks at no per-truck charge
- Field app for technicians and drivers, built for a phone
- DVIR with your own templates and stored signatures
- Driver accounts
- Trip charges
- Text actions to the customer from the job

### For the fleets you serve

Mobile operators mostly work for fleets, not walk-ins, so everything the fleet contact touches comes with the edition.

- Full customer portal for fleet contacts
- Telematics connectors
- Preventive maintenance contracts
- Cost-per-mile reporting

## When you should buy something else

- **You run a parts counter** — see Parts & Service. Point of sale, cash drawers, purchase orders, vendors and cores are in the parts pack.
- **You want your general ledger in the system** — see Parts & Service. GL, AP, statements and AR aging are in the back-office pack.

## Questions

### How much is each additional service truck?

Nothing. Trucks are not a billable unit on any edition, the same way users are not. What you pay is a base for the edition and a meter that only moves when you close a customer invoice.

### Does the field app work on a bad connection?

The field app runs in the phone's browser and is built to hold up in a yard with one bar of signal. There is nothing to install from an app store, which is deliberate. It updates itself when we ship, so no tech is ever running last quarter's version.

### Do I have to pay to view a DVIR?

No. Safety and compliance work, including DVIR viewing and the audit log, is never gated behind an edition. That is written into the Bill of Rights specifically so it cannot quietly change.

## More

- [Overview](https://meridianhdx.com/)
- [Why Meridian](https://meridianhdx.com/why-meridian)
- [Editions](https://meridianhdx.com/editions)
- [Pricing](https://meridianhdx.com/pricing)
- [Open by default](https://meridianhdx.com/open)
- [Customer Bill of Rights](https://meridianhdx.com/bill-of-rights)
- [Start a free trial](https://app.meridianhdx.com/register)
- [Contact sales](mailto:sales@meridianhdx.com)
- [Terms of Service](https://meridianhdx.com/legal/terms)
- [Privacy Policy](https://meridianhdx.com/legal/privacy)
- [Master Services Agreement](https://meridianhdx.com/legal/msa)